Terms and Conditions
Policies and Terms of Use
The following Policies and Terms of Use (“Terms” or “Agreement”) are designed to ensure your understanding of the use of this website (“ACME-PRO.UK”) and your purchase of any ticket listed on this Site.
This Site is owned by acme-pro.uk an Orange Audio Company (“Site Owner”).
By using or visiting this Site, or purchasing tickets listed on this Site, you expressly agree to abide and be bound by and follow these terms as well as all applicable laws, ordinances and regulations. You represent that you are legally able to enter into this binding contract and if you are under 18, that you are purchasing tickets under the supervision of a parent or guardian. The Terms include the following provisions:
- All orders placed on this Site are considered requests until you receive written (email) confirmation of the availability of the tickets, or other products, and we have received your payment.
- All sales are final; there are no cancellations, returns, or exchanges.
- If an event is cancelled, you will be refunded as described in our ‘Refund Policy’ below. If an event is postponed or rescheduled, your order will not qualify for a refund and your tickets will be valid for the rescheduled date.
- Ticket prices may be above the “face value” listed on the ticket (they may also be below the “face value”). Confirmed orders may be filled with comparable or upgraded tickets.
- When you purchase a ticket, you receive a 100% Ticket Guarantee, as detailed below.
- If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from Us, such a relocation will not qualify you for a refund or for other compensation.
Processing Services:
ACME-PRO.UK process all order in house. (“Service Provider)
ACME-PRO.UK (Site Owner) and performs services related to your purchase. These services include, but are not limited to: (i) processing orders, (ii) verifying order details and confirming validity of payment information, (iii) charging your credit or debit card, and (iv) coordinating the delivery of purchased tickets. ACME-PRO.UK design and market the Site and its sole relationship with the Site Owner is that of an independent. ACME-PRO.UK and Site Owner shall collectively be referred to as “We” and “Us” within these Terms, and references to “our” refer to both Site Owner and Company.
Ticket Purchase Policy:
Purchasing:
Event/Show title page
You can find information with regard to this event/show.
Event/show date:
Event/show address:
The ticket price:
Number of tickets sold:
Number tickets still available:
Additional information (such as photos and other information) can also be found on this page for this event/show
Your Action
Add the number of tickets require in the box next to join this event, you can type in any number of tickets or use the arrow tab to increase or decrease the number of tickets, each time the total cost will appear.
Once you are happy with the number tickets you required ‘Click’ “Join This Event” Tab on the event/show page.
Once you have clicked the “Join This Event” Tab. the “Check Out” Page will load for you to enter your personal details.
Please fill in all the boxed details, and check the number of tickets required, you can also add a coupon code, if you have one, to get any discount offers.
There are three ways to pay for your order: Bank Transfer, PayPal, Debt Or Credit Card.
Once you are happy that all your details are correct, and you have clicked your payment method. Click the “Place Order” Tab
Once you have clicked the place order tab this constitutes an order, and an order will be generated on our automated system.
This order is an offer to purchase the tickets from the ACME-PRO.UK.
Once you submit the order, you will get an email, confirming your order is placed, and the payment process will process your payment.
Upon ACME-PRO.UK acceptance of the order, your credit or debit card used in placing the order will be charged. By placing an order, you authorize Service Provider to charge your method of payment for the total order (Some orders might not, including any/all fees and charges).
ACME-PRO.UK is a secure website, please note the padlock icon in the address bar. all your information you supply will be keep secure and not shared to any third party. ( please read our privacy policy)
Please note that the price you pay may be higher than the face value of the tickets, if additional charges are to be added they will appear on the check out page.
Once the process payment is complete your tickets will be forwarded to you via email, for you to print, using your home computer printer.
If you are not able to print your tickets at home, please email us and we can arrange to print your tickets for you to collect on or before the event/show at the venue.
Cancellations
You have 14 days to cancel or retract an order, upon the submission date of the order.
You will need to sent an email to tell us you wish to cancel or retract your or order.
Your order will not be cancelled or retract until we receive your cancellation email, even if you have telephone us before hand.
On receiving a cancellation order, a hold will be placed on your credit or debit card for the funds necessary to purchase these tickets.
It is your responsibility to provide a valid email address, and to confirm all information contained in your order submission. Neither of these actions complete the sale. Rather, a completed sale is dependent on ACME-PRO.UK acceptance of your order and written notice (email) of confirmation to you that the order is confirmed.
The accuracy of any information provided by ACME-PRO.UK presented on the website is subject to amendments at any time, where an errors within the inventory listed for sale. It is the purchaser’s responsibility to verify any possible inconsistency or discrepancy in the ticket location, description and/or price by email or telephone call to our Customer Service Department at 01255 318818 before the order is placed.
If we find an error when processing your order, you will be notified of the error and provided with available options, including the option of cancelling your order.
Ticket Purchase Policy:
We reserve the right to replace tickets with comparable or upgraded tickets. When this occurs, we shall be considered to have fulfilled our obligations under these Terms. “definitions of “comparable” and “upgraded” are made at our reasonable discretion.
Should we fail to deliver any confirmed ticket/s purchase, our sole obligation or liability shall be limited, unless otherwise required by law, to the return of any payment made by you in relation to the undelivered ticket.
We reserve the right to cancel and refund your order at any time for any reason.
Some tickets might be sold ‘off’ the website, should the event/show be over sold we will do our best to accommodate you at an alternative event/show or refund all money paid.
100% Ticket Guarantee
The 100% Ticket Guarantee means that your transaction will be safe and secure, the tickets shall be delivered prior to the event, the tickets shall be identical, comparable, or better than the tickets you ordered, and the tickets shall be valid and authentic. Your only recourse under the 100% Ticket Guarantee is a refund made in relation to the tickets.
Refund Policy:
All sales are final. If an event is canceled, we will refund the purchase price (including delivery charges, or will issue a credit for use on a future purchase, as determined in our sole discretion (unless otherwise required by applicable law).
To qualify for, you must return your tickets as soon as possible, but within ten (10) business days after you receive notice informing you of the cancellation.
No refunds will be given without the original tickets, unless otherwise determined by Us in our sole discretion. Postponed or rescheduled events will not automatically be refunded. We, in our sole discretion, will determine when an event is cancelled.
If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, then, at our sole option, We reserve the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. In the event that we deem an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive refund for such cancellation as described above. This provision and cancellation policy, as well as all other terms relating to the COVID-19 pandemic contained in this Agreement, will also apply to any circumstances caused by any other communicable disease or illness that has or is capable of having a similar effect to the COVID-19 pandemic.
Event Dates and Times:
Event date, times, venue and subject matter may change. We are not always notified of such changes. It is your responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond our control. We shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs.
Denial of Admission:
If you have difficulty getting into an event using the ticket you purchased from Us, you are required to contact our Customer Service Department 01255 318818 immediately for assistance. If the problem is not resolved, it is your responsibility to obtain proof from the venue of denied entry. Upon receipt of valid proof that the tickets purchased through the Site failed to provide you entry, or if we otherwise determine in our sole discretion that the ticket was invalid, your sole remedy will be to receive refund for the cost of the ticket including all fees and delivery charges.
Delivery of Tickets:
In most cases, tickets will be delivered by the method and timeframe designated in the confirmation email. Photo ID may be required to accept delivery. For listings with no designated delivery method, tickets will typically be left at the event/show venue box office or entry, our preferred carrier, recorded Royal Mail..
Tickets may not ship out immediately. In all cases, ACME-PRO.UK reserves the right to deliver tickets for any order as late as one full day prior to the event.
It is your responsibility to contact our Customer Service Department at 01255 318818 if you do not receive tickets within 48 hours of the event. Failure to do so may disqualify you from receiving a refund for any ticket you claim was not delivered, unless failure to receive notice is waived by us in our sole discretion.
Lost, Stolen, or Damaged Tickets
Please keep your tickets in a safe place. We are not responsible for lost, stolen, damaged or destroyed tickets and are under no obligation, and, in many instances, are not able, to replace the tickets. Please note that direct sunlight or heat can damage certain types of tickets.
Payment Options:
As a buyer, you grant ACME-PRO.UK permission to charge your credit or debit card for the purchase of tickets in the full amount of your order, including all fees and charges included at the time of checkout. Visa, Mastercard, and PayPal are valid payment methods for purchasing tickets.
Ticket Holder Behavior Policy:
You agree to abide by all rules and policies of the venue, promoter and anyone else responsible for putting on the event. Should you fail to abide by those rules and policies, you shall be subject to all applicable penalties, including denial of admission to or removal from the event, restriction of future rights to access the venue, fines, and legal or other expenses associated therewith.
All children’s and junior’s (under 16 years of age) should have valid ticket and be complied by an adult.
All children’s and junior’s (under 16 years of age) are reasonability of the accompanying adult, and should remain in their control at all times, and much not be left to wonder on their own.
Ticket Loss
Further, should any violation result in the loss of the ticket ACME-PRO.UK rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
Disclaimer
ACME-PRO.UK is the official box office, and is not affiliated in any way with any venue, promoter, team, league or organizing group of any event for which tickets may be sold off our website.
ACME-PRO.UK is not associated with any official organizer of other events with similar name or tickets which may be listed on other websites.
ACME-PRO.UK is an independent marketplace for the sale of event/show tickets on our website. Tickets sold on secondary websites, markets, shops and outlets may not be vaid and only authorize outlets by ACME-PRO.UK are the platform and service provider related to secondary marketplace sales.
It is the customer to check the authentic of any of these tickets or outlets with ACME-PRO.UK customers services.
Changes in Terms and Conditions:
We reserve the right, in our sole discretion, to change these Terms at any time. If we change any term or condition, said modification, revision and additional information shall be posted here and shall automatically replace the terms and conditions and become binding on all users of this site. Your continued use of the site following our posting of revised terms and conditions constitute your acceptance of the revised agreement.
Unlawful Activity:
We prohibit the use of the Site for any unlawful conduct. All users must comply with all are reasonable for, ordinances and regulations. By using this Site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. You agree not to use or permit anyone to use information provided through the Site for any unlawful or unauthorized purpose.
Investigations and Consequences:
A purchaser who is the subject of a complaint or whom we believe may have violated these Terms or applicable law will be subject to investigation by Service Provider. You agree to cooperate fully in such investigation including, but not limited to, providing any and all information demanded by Service Provider. If Service Provider finds, in its sole discretion, a user: (a) is unwilling to cooperate with any investigation; (b) has engaged in any illegal, unlawful or fraudulent conduct or otherwise violated these Terms or applicable law or has acted in concert with anyone so engaged; or (c) has provided information that Service Provider is unable to authenticate or verify, Service Provider may take any action it deems appropriate, including, but not limited to, canceling orders, issuing a warning, blocking your access to the Site, preventing you from finalizing pending transactions, or exercising any other remedy available to Us (including civil, criminal or injunctive redress). You agree that monetary damages may not provide a sufficient remedy to Us for violations of these Terms and may be difficult to ascertain or calculate and you consent to injunctive or other equitable relief for such violations.
We reserve the right to report to appropriate law enforcement authorities or other relevant third parties any activity that either Service Provider or Site Owner believes, in its respective sole discretion, may in any way violate any local council, county council Government or international law.
Intellectual Property:
We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the Site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Our Copyright Agent for notice of claims of copyright infringement can be reached at: TicketsOnSale, Attn: Legal Department: Copyright Complaints, 651 N Broad Street, Suite 205 #3310, Middletown, DE 19709.
Ownership:
ACME-PRO.UK platform, including all Site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) (“Our Property”) is owned or licensed by ACME-PRO.UK and/or Service Provider and will remain the property of the same. You acknowledge and agree that you do not acquire any ownership or licensing rights by using the site. You may not use any of Our Property in connection with any product or service that is not offered by ACME-PRO.UK in any manner that is likely to cause confusion with respect to Service Provider’s or Site Owner’s business, or in any manner that disparages Site Owner or Service Provider. Nothing contained on the ACME-PRO.UK Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of Our Property without the express written permission of ACME-PRO.UK or Service Provider, in our respective sole discretion. The violation of applicable intellectual property laws may give rise to civil and/or criminal penalties.
Privacy:
Your access to this ACME-PRO.UK and all communications between you and Us are subject to the privacy policy found here ACME-PRO.UK.
Indemnification:
You agree to indemnify, defend and hold ACME-PRO.UK and Service Provider, and each of our respective parents, affiliates, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives (“Indemnified Parties”) harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Terms; (b) any allegation that any information you submit or transmit to the Site infringes or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of us; (d) your acts or omissions in connection with your use of this Site; and (e) any claim brought by a third-party (a “Third Party Claim”) against any of the Indemnified Parties in respect of which recovery may be sought under clauses (a) through (d) above. These indemnification provisions shall survive any termination of this Agreement.
Disclaimers and Limitations on Liability:
No Warranty:
ACME-PRO.UK, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. WE ARE NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
Limitation of Liability:
ACME-PRO.UK THE SITE OWNER NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NO INDEMNIFIED PARTY SHALL HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER TO THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF SERVICE PROVIDER OR THE SITE; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. THE MAXIMUM LIABILITY OF SITE OWNER, SERVICE PROVIDER, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Disputed Charges:
You are responsible for any and all legal fees incurred by you, ACME-PRO.UK or Service Provider associated with your disputed charges and charge backs for purchases made, or tickets listed, on this Site.
Arbitration and Dispute Resolution:
You on the one hand and ACME-PRO.UK and Service Provider on the other hand, each agree that any and all disputes, controversies, or claims arising out of or relating to: (i) these Terms; (ii) your use of, or access to, this Site; (iii) ACME-PRO.UK and Service Provider’s services; or (iv) any tickets or other items sold or purchased through this site shall be resolved exclusively through final and binding arbitration under the Consumer Arbitration Rules. via video, web, or telephonic conference before a single, independent arbitrator, rather than in court.
Modification:
ACME-PRO.UK or Site Owner has the right, in its respective sole discretion, to modify, suspend or discontinue any part of this ACME-PRO.UK Site at any time, with or without notice.
Access to the Site:
We, in our sole discretion, with or without cause, and without prior notice, may terminate your access to the Site.
Force Majeure:
We shall not be deemed in default or otherwise liable under these Terms due to our inability to perform our obligations by reason of any act of God, fire, earthquake, substantial snowstorm, flood, epidemic, pandemic, disease, government-mandated shut-down, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, any law ordinance or regulation, legal order (unless caused by our default hereunder), any failure or delay of any transportation, power, or communications system or any other similar cause not under our control.
Tax:
You are responsible for paying any sales taxes that may be applicable.
Governing Law:
These Terms, the use of the ACME-PRO.UK Site, and any sale of tickets hereunder will be governed by the laws of the United Kingdom
Entire Agreement:
This Agreement, together with any other policies posted on the Site, including our Privacy Policy, contains the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied.
Additional Provisions:
No agency, partnership, joint venture or other relationship is intended or created by your use of the Site.
If any provision of these Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law.
The heading at the beginning of each paragraph is for reference purposes and no way defines the scope or extent of such paragraph.
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